Terms of Service

Effective Date: October 28, 2026
Last Updated: October 28, 2026

1. Overview

Welcome to Elastune.

This website, accessible at https://elastune.com, is operated by HK Chaoxi E-commerce Co., Limited, a company registered in Hong Kong.

Throughout these Terms of Service, the terms "Elastune," "Company," "we," "us," and "our" refer to HK Chaoxi E-commerce Co., Limited.

Elastune is an online retail store specializing in decorative spoons and thoughtfully designed tableware.

By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service and the applicable policies referenced on our website.

Please review these Terms carefully before using our services.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer products and services to customers.

2. Legal Business Information

Store Brand: Elastune

Legal Business Name: HK Chaoxi E-commerce Co., Limited

Place of Registration: Hong Kong

Registered Office:

NO.2-309, 2/F
CHUNGKING EXPRESS
NOS.36 NATHAN ROAD
TSIM SHA TSUI
HONG KONG

Customer Support Email: support@elastune.com

Customer Support Phone: +1 (917) 592-9718

Official Website: https://elastune.com

HK Chaoxi E-commerce Co., Limited is the legal entity responsible for operating Elastune and entering into sales agreements with customers.

3. Eligibility and Acceptable Use

By using our website, you confirm that you are legally permitted to enter into purchasing agreements under applicable laws.

You agree to provide accurate, current, and complete information when placing orders or contacting customer support.

You must not:

• Use our website for fraudulent or unlawful activities.

• Provide false payment or delivery information.

• Attempt unauthorized access to website systems.

• Introduce viruses, malicious code, or harmful software.

• Interfere with website security or functionality.

• Violate applicable laws or third-party intellectual property rights.

We may restrict access where reasonably necessary to address fraud, security risks, or unlawful conduct.

4. Product Information

Elastune offers decorative spoons and related tableware with different designs, patterns, shapes, and finishes.

We make reasonable efforts to provide accurate product descriptions, images, specifications, pricing, and availability information.

Customers should review the individual product pages before purchasing, including any available information about:

• Materials and finishes.

• Dimensions and product specifications.

• Colors and decorative details.

• Intended uses.

• Care and handling instructions.

• Package contents and quantities.

Product colors and appearances may vary slightly because of photography, lighting, display settings, or manufacturing variations.

Any material, food-contact suitability, dishwasher compatibility, or other product-specific characteristic is applicable only where expressly stated and supported by the relevant product information.

We do not guarantee properties or uses that are not described on the applicable product page.

5. Product Availability

All products are subject to actual availability.

We reserve the right to update available product options, descriptions, and inventory information.

If a product becomes unavailable after an order has been placed, we will contact the customer to explain the situation.

Where an order cannot be fulfilled, we will provide the applicable refund or alternative resolution in accordance with relevant consumer protection laws.

6. Pricing and Payment

Product prices are displayed in the currency indicated on the website or during checkout.

Applicable taxes, shipping fees, and other charges collected by Elastune will be disclosed before the customer confirms payment, where required by law.

Payments are processed through the payment methods available at checkout.

Customers agree to provide accurate and authorized payment information.

We may conduct reasonable payment verification to prevent fraudulent or unauthorized transactions.

Prices may change for future orders. Changes will not ordinarily affect previously accepted orders.

Any advertised discount or promotional offer is subject to its disclosed terms and conditions.

7. Order Placement and Confirmation

When you submit an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an automated confirmation email acknowledging receipt of your order.

Order acceptance is subject to payment authorization, product availability, and applicable verification procedures.

If we cannot accept or fulfill an order, we will notify you and issue any refund legally required for payments already collected.

Customers are responsible for ensuring that their shipping addresses, contact information, and order details are accurate.

8. Order Changes and Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

Email: support@elastune.com
Phone: +1 (917) 592-9718

Changes and cancellations may depend on the order's processing and fulfillment status.

Once an order has been dispatched, our standard return procedure may apply.

Nothing in this section restricts any mandatory statutory cancellation or withdrawal rights.

9. Shipping and Delivery

Shipping availability, delivery methods, processing times, and estimated delivery periods depend on the destination and available fulfillment services.

Applicable shipping charges will be displayed during checkout.

Customers should review our Shipping Policy for information about:

• Order processing.

• Available shipping destinations.

• Estimated transit times.

• Delivery tracking.

• Shipping fees.

• International customs and import charges.

• Delayed, missing, or damaged deliveries.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Nothing in these Terms excludes statutory rights relating to late or undelivered goods.

10. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our published Return & Refund Policy and applicable consumer protection laws.

Customers should contact our support team to receive applicable return instructions.

Customer Support Email: support@elastune.com

Customer Support Phone: +1 (917) 592-9718

Designated Returns Address:

151 Edenton Drive
Barnegat, NJ 08005
United States

This address is designated for product returns and is separate from our registered office in Hong Kong.

Return eligibility, voluntary return periods, return shipping charges, and refund processing arrangements are explained in our Return & Refund Policy.

These conditions do not exclude rights or remedies that cannot lawfully be restricted.

11. Damaged, Defective, or Incorrect Products

We aim to provide products that correspond to their descriptions and applicable legal requirements.

If your order arrives damaged, defective, incomplete, or different from what was ordered, please contact customer support.

Include your order number and a description of the issue.

Photographs may help us review the circumstances where reasonably available.

Depending on applicable law and the nature of the issue, remedies may include repair, replacement, refund, or another appropriate resolution.

Nothing in these Terms limits statutory rights concerning defective, incorrectly described, or otherwise non-conforming goods.

12. Consumer Protection Rights

Elastune respects applicable consumer protection laws.

As a Hong Kong-registered business, our sales activities may be subject to applicable Hong Kong legislation, including the Sale of Goods Ordinance (Cap. 26).

Where our sales to customers in other jurisdictions are subject to mandatory consumer protection requirements, those requirements will also be respected.

For qualifying online purchases, consumers in the European Union or United Kingdom may have statutory cancellation or withdrawal rights, including a 14-day period in applicable circumstances.

The conditions, procedures, exceptions, and remedies associated with those rights are governed by the relevant laws.

Nothing in these Terms excludes, restricts, or limits mandatory consumer guarantees or statutory rights that cannot legally be waived.

13. Customer Accounts and Information

Customers are responsible for maintaining the confidentiality of any account credentials they use to access our website.

Please notify us if you suspect unauthorized account activity.

We may take reasonable measures to prevent fraudulent use of accounts or transactions.

Personal information provided through our website is handled in accordance with our Privacy Policy.

14. Privacy and Cookies

We respect the privacy of our customers and website visitors.

Information about the collection, use, disclosure, and retention of personal information is provided in our Privacy Policy.

Our website uses essential technologies to support store operations and may use optional technologies for analytics, personalization, and marketing.

Where required by applicable law, non-essential cookies or tracking technologies are subject to the relevant consent requirements.

Visitors may manage available cookie preferences using the privacy controls provided on our website.

For privacy-related inquiries, please contact support@elastune.com.

15. Intellectual Property

Unless otherwise stated, original website content owned by the Company, including protected text, graphics, branding, designs, and other materials, belongs to HK Chaoxi E-commerce Co., Limited or its respective licensors.

Such content is protected by applicable intellectual property laws.

You may use the website for lawful personal shopping and informational purposes.

Unauthorized commercial reproduction, distribution, or exploitation of protected content is prohibited unless permitted by law or authorized by the relevant rights holder.

Third-party trademarks and intellectual property remain the property of their respective owners.

16. Third-Party Services

Our website may use services provided by Shopify, payment processors, shipping carriers, customer support providers, and other third parties.

These providers may operate under their own terms and privacy policies.

We are not responsible for independent third-party websites or services except where applicable law imposes responsibility on us.

Nothing in this section removes our legal obligations to customers regarding purchases made through Elastune.

17. Website Availability and Errors

We aim to maintain accurate website information and reliable store operations.

Temporary interruptions may occur because of maintenance, technical problems, or third-party service disruptions.

If a website error affects an order or payment, customers should contact customer support.

We will review the circumstances and provide an appropriate resolution consistent with applicable law.

18. Disclaimer of Warranties

We make reasonable efforts to provide accurate product information and fulfill orders according to the descriptions and terms presented at purchase.

To the extent permitted by applicable law, we do not guarantee uninterrupted or error-free access to our website.

Nothing in these Terms excludes, restricts, or modifies any statutory warranties, consumer guarantees, or remedies that cannot lawfully be excluded.

19. Limitation of Liability

To the maximum extent permitted by applicable law, HK Chaoxi E-commerce Co., Limited is not responsible for indirect or consequential losses for which it has no legal responsibility.

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

This includes any non-excludable liability arising from fraud, defective products, or other mandatory legal obligations.

Customers retain all statutory rights and remedies that cannot lawfully be waived.

20. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China.

Elastune is operated by HK Chaoxi E-commerce Co., Limited, a company registered in Hong Kong.

Nothing in these Terms excludes, restricts, or limits mandatory consumer protection rights or legal remedies available under applicable laws, including non-waivable rights in a customer's country or region of residence.

Where mandatory applicable consumer protection laws conflict with these Terms, the relevant mandatory provisions shall prevail.

If a dispute arises relating to a purchase or our services, customers are encouraged to contact our customer support team so that we can attempt to resolve the matter.

If a dispute cannot be resolved directly, either party may pursue available remedies in accordance with applicable law.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or interpreted to the extent permitted by law.

The remaining provisions will continue to apply where legally enforceable.

22. Changes to These Terms

We may update these Terms to reflect changes in our business operations, website services, or applicable legal requirements.

When changes are made, the Last Updated date will be revised.

Where required by law, we will provide additional notice of material changes.

Updates will not retroactively remove mandatory rights relating to previously accepted orders.

23. Contact Information

If you have questions about these Terms of Service or your purchase, please contact us.

Store Brand: Elastune

Legal Operator: HK Chaoxi E-commerce Co., Limited

Registered Office:

NO.2-309, 2/F
CHUNGKING EXPRESS
NOS.36 NATHAN ROAD
TSIM SHA TSUI
HONG KONG

Customer Support Email: support@elastune.com

Customer Support Phone: +1 (917) 592-9718

Official Website: https://elastune.com

Designated Returns Address:

151 Edenton Drive
Barnegat, NJ 08005
United States

The returns address is separate from the Company's registered office.

Elastune is operated by HK Chaoxi E-commerce Co., Limited.