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Last Updated: October 28, 2026

Order Assistance

For inquiries about an existing order, please include your order number and the email address used at checkout.

If your order has been shipped and tracking information is available, you can check its progress using the tracking link in your shipping confirmation email.

For product inquiries, please include the product name or a link to the product page.

Damaged, Incorrect, or Missing Items

If you receive a damaged or incorrect product, or if an item appears to be missing from your order, please contact our customer support team.

Include your order number and a description of the issue. Where reasonably available, photographs of the product and packaging may help us review your request.

We will assess the situation and provide assistance in accordance with our Return & Refund Policy and applicable consumer protection laws.

Returns and Refunds

To request a return or refund, please contact us before shipping any products.

Our customer support team will explain the applicable return procedure and provide the necessary instructions.

Designated Returns Address:

151 Edenton Drive
Barnegat, NJ 08005
United States

This address is designated for product returns and is separate from our company's registered office.

Please do not send returns without first contacting customer support.

Privacy Inquiries

For questions regarding personal information, privacy rights, or data processing, please contact support@elastune.com.

We will review applicable privacy requests in accordance with our Privacy Policy and relevant data protection laws.

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