Return & Refund Policy

Last updated: October 28, 2026

This policy applies to purchases made through https://elastune.com. Elastune is operated by HK Chaoxi E-commerce Co., Limited, a company registered in Hong Kong.

1. Our 30-Day Return Policy

You may request a standard change-of-mind return within 30 calendar days of receiving your order.

Eligible standard returns requested within this period are free of charge. Elastune covers standard return shipping through the return label and instructions supplied by our customer support team.

For a voluntary return, keep the product unused and in its original condition, with its accessories and components. Include the original packaging where reasonably possible. Please inspect spoons and tableware before using them with food or beverages if you are considering a voluntary return.

These conditions do not restrict legally permitted inspection, statutory cancellation rights, or remedies for damaged, defective, misdescribed, or incorrectly supplied products.

Original delivery charges are not refunded for a standard change-of-mind return unless applicable law requires otherwise.

2. How to Request a Return

Email support@elastune.com within the 30-day return window and include:

• Your order number.

• The email address used at checkout.

• The product you wish to return.

• Details of any damage, defect, or other issue, where relevant.

• Photographs where relevant and reasonably available.

We will provide the return label and instructions. You may also contact us at +1 (917) 592-9718.

Contact customer support before mailing a parcel so we can identify your return and provide the correct instructions. Pack the item securely and include your order number or the return reference provided by our team. Contacting us for instructions does not make a valid statutory cancellation notice dependent on our approval.

3. Designated Returns Address

Elastune Returns
151 Edenton Drive
Barnegat, NJ 08005
United States

This address is designated for product returns. It is separate from our company's registered office in Hong Kong and does not identify the dispatch origin of your order.

Please follow the return label and instructions provided by customer support. Do not send product returns to our Hong Kong registered office.

4. Return Shipping Costs

Eligible standard returns requested within 30 calendar days of delivery are free of charge when arranged using our return label and instructions.

For damaged, defective, or incorrectly supplied products, we will provide the return shipping arrangements and remedies required by applicable law.

Original delivery charges remain excluded from a standard change-of-mind refund unless applicable consumer protection law requires their reimbursement.

5. Refund Processing

We will assess returned items when received and notify you by email of the outcome.

Eligible refunds are issued to the original payment method unless another method is required by law or agreed upon. The refundable item amount reflects the price paid for the returned item, including any discount applied to it.

We process refunds without undue delay and within the deadlines required by applicable law. Any statutory deadline takes precedence over our standard return review process.

Your bank or payment provider may need additional time to make an issued refund available. For an update, email support@elastune.com with your order number.

6. Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

For delivery damage, email support@elastune.com with the subject line “DAMAGED” and include your order number, a description of the issue, and photographs where reasonably available. Please report delivery damage within 14 days of receipt to help us investigate promptly.

For defective, incorrect, or incomplete products, contact us with your order number and details of the problem.

For an item received damaged or confirmed lost in delivery, we will arrange a replacement at no additional cost, subject to any refund or other remedy required by applicable law. Other product problems will be resolved in accordance with applicable consumer protection requirements.

The 14-day reporting request does not shorten or remove statutory consumer rights.

7. Missing Items and Undelivered Orders

If a parcel has not arrived or an item is missing, email support@elastune.com with the subject line “MISSING ITEM” and include your order number.

We will review the shipment information and the reported issue. If an item is confirmed lost in delivery, we will provide a replacement at no additional cost, subject to any refund or other remedy required by applicable law.

8. Exchanges

Contact customer support if you wish to exchange an item. Exchange arrangements depend on product availability and the applicable return conditions.

If a direct exchange cannot be arranged, we will explain the available return and refund options. Statutory remedies for defective or incorrectly supplied products remain unaffected.

9. Order Changes and Cancellations

Send a change or cancellation request to support@elastune.com as soon as possible, within 24 hours of placing your order.

Include your order number and the change requested. We will check the processing and dispatch status and confirm whether the request can be carried out.

Once an order has been dispatched, changes or cancellation through our standard fulfillment process may no longer be possible. You may request a return after delivery under this policy. Any statutory right to cancel or withdraw remains unaffected.

10. Mandatory Consumer Rights

Our voluntary 30-day return policy is additional to any mandatory rights available under applicable law.

Where EU or UK distance-selling rules apply, eligible consumers may have a statutory 14-day cancellation or withdrawal period after delivery, subject to applicable conditions and exceptions. A reason is not required for exercising that statutory right.

Any legally required reimbursement of standard outbound delivery charges, refund deadline, return procedure, or other remedy takes precedence over conflicting provisions of our voluntary policy.

Nothing in this policy excludes or restricts rights that cannot lawfully be excluded or restricted, including rights concerning faulty, misdescribed, or undelivered goods.

11. Contact Information

Store brand: Elastune
Legal operator: HK Chaoxi E-commerce Co., Limited

Registered office:
NO.2-309, 2/F
CHUNGKING EXPRESS
NOS.36 NATHAN ROAD
TSIM SHA TSUI
HONG KONG

Email: support@elastune.com
Telephone: +1 (917) 592-9718
Website: https://elastune.com

Elastune is operated by HK Chaoxi E-commerce Co., Limited.