Frequently Asked Questions

Last updated: October 28, 2026

1. What is Elastune?

Elastune is an online store offering decorative spoons and related tableware, operated by HK Chaoxi E-commerce Co., Limited.

Review the relevant product page for its materials, dimensions, intended use, and care information. If a detail is unclear, contact support@elastune.com before ordering.

2. How do I place an order?

Browse our products, select your preferred item and any available options, and add it to your cart. At checkout, enter your contact and delivery information, review the order total, and pay using an available payment method.

3. What payment methods do you accept?

Available payment methods are displayed at checkout. Options may vary according to your location, payment provider, and transaction details.

4. How can I confirm that my order was placed?

Check for the order confirmation email sent to the address provided at checkout. If it has not arrived, check your spam or junk folder and contact us for assistance. An order confirmation does not necessarily mean the parcel has been dispatched.

5. Can I modify or cancel my order?

Email support@elastune.com as soon as possible, within 24 hours of placing your order, with your order number and requested change.

We will check the order status and confirm whether the request can be carried out. Once dispatched, changes or cancellation through our standard fulfillment process may no longer be possible. You may request a return after delivery. Statutory cancellation and withdrawal rights remain unaffected.

6. How long does order processing take?

Orders are generally processed within 72 hours after the order is placed and payment is received. Processing time is separate from carrier transit time.

7. How long does delivery take?

For in-stock items, estimated transit after dispatch is:

• United States and Canada: 2–4 weeks.

• Australia and New Zealand: 2–4 weeks.

• United Kingdom and supported European destinations: 2–4 weeks.

• Other supported destinations: 2–5 weeks.

These estimates exclude order processing time and are not guaranteed arrival dates. Where a service-specific estimate is expressly provided before purchase, refer to that estimate for your selected service.

8. Do you offer international shipping?

Shipping is available to destinations supported for your order at checkout. Enter your delivery address to check the available options.

9. How much does shipping cost?

Available shipping methods and charges are displayed at checkout before payment. Charges may depend on the destination, order contents, and selected service. Any free-shipping promotion is subject to its disclosed conditions.

10. How can I track my order?

When tracking information is issued, use the link in your shipment notification. Tracking activity may take time to appear after dispatch. Contact us with your order number if you need assistance.

11. What should I do if my package is delayed or missing?

Email support@elastune.com with your order number. For a missing item or an undelivered parcel, use the subject line “MISSING ITEM”. We will review the shipment information and assist.

For an item confirmed lost in delivery, we will provide a replacement at no additional cost, subject to any refund or other remedy required by applicable law.

12. What if I receive a damaged, defective, or incorrect product?

Contact support@elastune.com with your order number, a description of the issue, and photographs where reasonably available.

For delivery damage, use the subject line “DAMAGED” and please report it within 14 days of receipt to help us investigate promptly. This reporting request does not shorten statutory consumer rights.

For an item received damaged, we will arrange a replacement at no additional cost, subject to any refund or other remedy required by applicable law. Defective, incorrect, or incomplete products will be handled in accordance with applicable consumer protection requirements.

13. What is your return policy?

You may request an eligible standard return within 30 calendar days of receiving your order. Standard returns within this period are free of charge when arranged using our return label and instructions.

For a voluntary return, keep spoons and tableware unused and in their original condition, with accessories and components. Include the original packaging where reasonably possible.

These conditions do not limit legally permitted inspection, statutory cancellation rights, or remedies for defective or incorrectly supplied products.

14. How do I request a return?

Email support@elastune.com within the 30-day return window with your order number, checkout email address, and the item to be returned. Include details and photographs of any problem where relevant and reasonably available.

We will provide the return label and instructions. Contact us before mailing the parcel so we can identify your return.

15. Where should I send my return?

Follow the return label and instructions provided by customer support.

Our designated returns address is:

Elastune Returns
151 Edenton Drive
Barnegat, NJ 08005
United States

This is separate from our company's registered office in Hong Kong. Please do not send product returns to the Hong Kong registered office.

16. Who pays for return shipping?

Elastune covers standard return shipping for eligible returns requested within 30 calendar days of delivery, using the return label and instructions supplied by our team.

Return arrangements for damaged, defective, or incorrectly supplied products will follow applicable consumer protection requirements.

17. When will I receive my refund?

We assess returned items when received and notify you by email of the outcome. Eligible refunds are issued to the original payment method without undue delay and within applicable legal deadlines.

The refundable item amount reflects the price paid, including any discount applied. Original outbound shipping charges are excluded from a standard change-of-mind refund unless applicable law requires otherwise.

Your bank or payment provider may need additional time to make an issued refund available. Contact us with your order number for an update.

18. How do you handle my personal information?

Please read our Privacy Policy for information about the personal information processed in connection with orders, payments, delivery, customer support, and use of our website. Privacy inquiries can be sent to support@elastune.com.

19. How can I manage my cookie preferences?

Use the cookie preference controls provided on our website where available. For privacy-related assistance, email support@elastune.com.

20. How can I contact customer support?

Email: support@elastune.com
Telephone: +1 (917) 592-9718
Website: https://elastune.com

Please include your order number when asking about a purchase. Do not email complete payment-card details or account passwords.

21. Who operates Elastune?

Elastune is operated by HK Chaoxi E-commerce Co., Limited, a company registered in Hong Kong.

Registered office:
NO.2-309, 2/F
CHUNGKING EXPRESS
NOS.36 NATHAN ROAD
TSIM SHA TSUI
HONG KONG

This registered office is separate from our designated United States returns address. Our store policies do not restrict mandatory consumer rights.