Payment Terms
Effective Date: October 28, 2026
Last Updated: October 28, 2026
1. Overview
These Payment Terms explain how payments are processed for purchases made through Elastune.
Elastune is operated by HK Chaoxi E-commerce Co., Limited.
By placing an order through our website, you agree to these Payment Terms, our Terms of Service, and the other applicable store policies.
2. Accepted Payment Methods
We accept the payment methods displayed during the checkout process.
Available payment options may vary depending on the customer's location, selected currency, transaction details, and supported payment services.
Customers should review the available payment methods at checkout before completing a purchase.
3. Payment Authorization
Payment authorization may be required before an order can be processed or accepted.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
You agree to provide accurate and current billing and payment details.
Transactions may be declined by payment service providers or financial institutions for security, authorization, or other legitimate reasons.
4. Product Prices
Product prices are displayed on our website in the currency indicated during the shopping and checkout process.
Prices may change for future orders.
Any applicable discount, promotion, or special offer will be subject to its disclosed terms and conditions.
Customers should review the final order total before confirming payment.
5. Taxes and Shipping Charges
Applicable taxes, shipping fees, and other required charges will be disclosed during checkout where required by law.
The final checkout total will reflect the charges collected by Elastune for the applicable transaction.
International orders may be subject to additional customs duties or import taxes, depending on the destination and applicable legal requirements.
Please review our Shipping & Delivery Policy for additional information.
6. Currency and Exchange Rates
The currency displayed at checkout will apply to the transaction as presented by the payment platform.
Where currency conversion is involved, exchange rates and foreign transaction charges may depend on the payment provider or financial institution.
We do not control charges independently imposed by the customer's bank or payment provider.
7. Payment Security
Our online store uses Shopify and supported payment service providers to facilitate transactions.
Sensitive payment information is handled through applicable payment systems and their security controls.
Customers should not email complete payment card details or account passwords to our support team.
We may conduct reasonable transaction verification to reduce the risk of unauthorized payments or fraud.
8. Failed or Declined Payments
If a payment is declined, the order may not be completed.
Customers should verify their payment information or contact their payment provider for assistance.
If a charge appears on your account but your order was not confirmed, please contact customer support with the relevant transaction details.
Do not include complete payment card numbers or passwords in your message.
9. Refunds
Eligible refunds are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.
Approved refunds will ordinarily be issued to the original payment method unless another method is required by law or agreed upon.
Payment providers or financial institutions may require additional processing time before funds become available.
10. Fraud Prevention
We reserve the right to review orders where there is a reasonable concern about unauthorized activity, payment fraud, or inaccurate transaction information.
Where appropriate, we may request additional verification or cancel a transaction that cannot be safely completed.
If payment was collected for an order we cancel, we will provide the applicable refund.
11. Billing Errors
If you believe you have been charged incorrectly, please contact us with your order number and a description of the issue.
Our team will review the available transaction information and provide assistance.
Nothing in these Payment Terms limits any chargeback, payment dispute, or other rights available under applicable law or payment network rules.
12. Order Cancellations
Order cancellation requests depend on the order's processing and fulfillment status.
Please contact customer support promptly if you wish to request a cancellation.
If an order has already been shipped, the return process may apply.
For more details, please review our Terms of Service and Return & Refund Policy.
13. Contact Information
Store Brand: Elastune
Legal Operator: HK Chaoxi E-commerce Co., Limited
Registered Office:
NO.2-309, 2/F
CHUNGKING EXPRESS
NOS.36 NATHAN ROAD
TSIM SHA TSUI
HONG KONG
Email: support@elastune.com
Phone: +1 (917) 592-9718
Website: https://elastune.com
Elastune is operated by HK Chaoxi E-commerce Co., Limited.