Shipping & Delivery
Last updated: October 28, 2026
Elastune is an online store offering decorative spoons and related tableware, operated by HK Chaoxi E-commerce Co., Limited, a company registered in Hong Kong. This policy applies to purchases from https://elastune.com.
1. Order Processing
Orders are generally processed within 72 hours after the order is placed and payment is received.
Processing includes order verification and preparation for dispatch. This period is separate from the carrier's transit time.
If we cannot fulfill an order within the timeframe communicated to you, we will provide an update and any options required by applicable law.
2. Estimated Transit Times
The following estimates apply to in-stock items after dispatch:
| Destination | Estimated transit time after dispatch |
|---|---|
| United States and Canada | 2–4 weeks |
| Australia and New Zealand | 2–4 weeks |
| United Kingdom and supported European destinations | 2–4 weeks |
| Other supported destinations | 2–5 weeks |
These estimates exclude order processing time. Total delivery time includes both processing and transit.
Transit estimates are not guaranteed arrival dates. Carrier operations, customs clearance, public holidays, weather, and other delivery conditions may affect arrival.
Where a delivery estimate is expressly provided for a particular shipping service before purchase, refer to that estimate for the selected service. Mandatory rights relating to late or undelivered goods remain unaffected.
3. Supported Destinations and Shipping Charges
Shipping is available only to destinations supported for your order at checkout.
Available delivery methods and shipping charges are displayed before payment. Charges may vary according to destination, order contents, and selected delivery service.
Any free-shipping promotion will be subject to the conditions disclosed with that offer.
Please check your delivery address, shipping method, and final order total before completing your purchase.
4. Order Confirmation and Tracking
An order confirmation acknowledges receipt of your order and does not necessarily mean that the parcel has been dispatched.
When tracking information is issued, use the tracking link provided in your shipment notification. Carrier tracking activity may take time to appear after dispatch.
If you have not received tracking information or need help checking a shipment, email support@elastune.com with your order number.
5. Separate Parcels
An order may be delivered in more than one parcel.
If only part of your order has arrived, contact us with your order number and details of the items received so we can check the remaining shipment.
6. Address Changes and Cancellations
Please verify your recipient name, street address, apartment or unit number, city, postal code, country, and contact details before ordering.
Send a change or cancellation request to support@elastune.com as soon as possible, within 24 hours of placing your order.
We will check the order status and confirm whether the request can be carried out. Once dispatched, changes or cancellation through our standard fulfillment process may no longer be possible. The return procedure may apply after delivery.
Any statutory cancellation or withdrawal rights remain unaffected.
7. Customs Duties and Import Taxes
International shipments may be subject to customs duties, import taxes, or carrier charges depending on the destination.
Amounts collected by Elastune will be disclosed at checkout where required. Additional amounts may be assessed by customs authorities or delivery providers if they are not included in the checkout total.
Responsibility for any additional charges must be consistent with the information disclosed before purchase and applicable law.
8. Delayed, Damaged, or Missing Deliveries
If your order is delayed, email support@elastune.com with your order number so we can review the shipment information.
For delivery damage, use the subject line “DAMAGED” and include your order number, a description of the issue, and photographs where reasonably available. Please report delivery damage within 14 days of receipt to help us investigate promptly.
For missing items or an undelivered parcel, use the subject line “MISSING ITEM”.
For an item received damaged or confirmed lost in delivery, we will provide a replacement at no additional cost, subject to any refund or other remedy required by applicable law.
Reporting requests do not shorten or remove statutory consumer rights.
9. Returns After Delivery
Eligible standard returns may be requested within 30 calendar days of receipt and are free of charge when arranged using our return label and instructions.
Original outbound shipping charges are not refunded for a standard change-of-mind return unless applicable law requires otherwise. Refunds are processed without undue delay and within applicable legal deadlines.
Please contact customer support before mailing a return and follow our Return & Refund Policy.
Designated returns address:
Elastune Returns
151 Edenton Drive
Barnegat, NJ 08005
United States
This address is for returns and is separate from our Hong Kong registered office. It does not identify the dispatch origin of an order.
10. Contact Information
Store brand: Elastune
Legal operator: HK Chaoxi E-commerce Co., Limited
Registered office:
NO.2-309, 2/F
CHUNGKING EXPRESS
NOS.36 NATHAN ROAD
TSIM SHA TSUI
HONG KONG
Email: support@elastune.com
Telephone: +1 (917) 592-9718
Website: https://elastune.com
Elastune is operated by HK Chaoxi E-commerce Co., Limited.